Proof of Delivery/Validation Methods

Proof of delivery (POD) is a way to confirm that a product or service has been delivered to the customer. Arueka uses a few different methods to facilitate the diversity and complexity of each of our service and product providers allowing them to choose the type of technology that works best for their business.  With Arueka the POD is meant to allow the service provider to make a request to the customer that they have fulfilled your service.  As the Customer, reviewing and validating the order will allow the the service provider to confirm the delivery and change the order status to complete the order.  We do encourage our customers to quickly respond to POD requests by the Service Providers within 14 days.  Kindly read our terms and conditions regarding delays and payment of the Service Provider.

OTP Check-In (One-Time Password Validation):

• What It Is: OTP Check-In involves sending a unique, time-sensitive code to the Service Provider  via email, sms, or an authentication app. The Service Provider must enter this code to confirm their identity or complete an Order Delivery/Transaction.

•  For any order with a Home/Business Delivery and or Product Pick-ups.

 When a Customer selects a service from the product page they can select a checkbox that makes this available.

How It Works:

1. Customer Selects Product

2. Customers can select OTP Check -In if Home/Business Delivery or Pick-up Services.

3. Customer Checks-Out agreeing to give the service provider OTP on Check-in Request.

4. Service Provider Requests Check-in requesting OTP

5. Customer Sends OTP through Arueka Platform 

6. The Service Provider receives the OTP Notification and enters the pin for Check-out.

7. If the service Provider is unable to confirm the OTP the customer's discretion is advised.

Why is this an option- This is an option to support safety between service providers and customers. Arueka continues to strive to promote a safe community for our customers and service providers. 

It’s important to note that the service provider should not be inconvenienced when using this check-in method by waiting on the customer for extended periods in-time or the customer and or service provider not having their devices ready to start the work.  It’s important that all parties are ready for work to start and ready for the work to begin. 

Image Validation:

• What It Is: This method involves using images to confirm the authenticity of a delivery or transaction by your selected service provider. It can include verifying images of delivery locations, product conditions, or other relevant visuals.

• How It Works:

a. Service Provider send images of the scope of work as completed.

B. The customer logs-in and reviews the images remotely and confirms the order is satisfactory.

C. The Order is completed and the Service Provider and Customer is notified

 QR Code Validation:

• What it is: QR code validation uses QR codes (Quick Response codes) as a method to verify the completion and or delivery of the Service Request. QR codes are scanned using a smartphone or QR code reader.

• How It Works: 

1. By Adding to Cart, Service Provider and or Customer has selected this requirement as the Validation method.

2. Customer receives the QR Code on the Receipt by email and on successful transaction.

3. Service Provider changes status order to complete.

4. Customer receives request for Order to be completed and Share QR Code from email and or Receipt.

5. Service provider scans qr code and Customer and Service Provider receives email confirmation of Delivery of Service Requirements. 

It’s important to avoid disruption to the service providers when using this method. The expectation is that all requests are to be completed upon confirmation requests. Both the Customer and the Service Provider can be significantly delayed by not having their devices ready to start the work.  It’s important that all parties have their devices ready and in good working condition to confirm all Services Delivered. 

Signature Validation:

• What It Is: Signature validation requires the recipient to sign upon receipt of a service being delivered. This signature acts as proof of receipt or agreement that the service was completed satisfactorily.

• How It Works: 

1. By Adding to Cart, Service Provider and or Customer has selected this requirement as the Validation method.

2. Service Provider changes status order to complete.

3. Customer receives request for signature 

4. Customers are able to log-in and sign on the order to confirm satisfactory delivery of the service and or order.

5. Service Provider receives the completed notification.

It’s important to avoid disruption to the service providers when using this method. The expectation is that all requests are to be completed upon confirmation requests. Both the Customer and the Service Provider can be significantly delayed by not having their devices ready to start the work.  It’s important that all parties have their devices ready and in good working condition to confirm all Services Delivered.